Electronic Prescriptions

With MyCareClix, you can set up your free account and have a visit with trusted providers 24/7. During your visit, your provider may recommend an online prescription. If this is the case, you may have questions and below we’ve highlighted frequently asked questions about your online prescription. Before your visit even starts, make sure to tell your telehealth provider about any existing prescriptions or over the counter medications you are taking. Some medications do not react well with others, so it’s important to be honest and open with your provider to avoid complications.

If necessary, prescriptions are now available to patients nationwide. With telemedicine services in all 50 states, you can have a visit and receive a potential prescription anywhere across the country. However. there are many medications that cannot be prescribed online, including controlled substances. If you are having a telephonic or phone-only visit, stricter regulations will apply. In certain states, you may have to have a video visit to get prescribed.

If you have questions about your prescriptions, please reach out to our support team at [email protected] or call 1877-4CALLMD We have highly trained health service specialists standing by to take your call, 24/7.

Frequently Asked Questions

  • Prescriptions FAQ
  • Setup FAQ
  • Patient FAQ

Prescriptions FAQ

Regulations regarding the requirement of video as a prerequisite to prescribing versus phone use only differ state by state. If you are in a state where prescribing by video is necessary, our providers will ask you to end the call with no charge and call back over a video where you can see the same provider. We recommend video consultations when treating children with respiratory conditions, abdominal pain, etc.
Yes, in general, you can get a prescription online. There is support for this nationwide; however, there are several exceptions; see the FAQs below to learn more about these exceptions.
The Ryan Haight Online Pharmacy Consumer Protection Act was created in the late 1990s to combat internet pharmacies that were selling controlled substances online. The Act took effect on April 13, 2009, and the Drug Enforcement Agency (DEA) issued regulations effective on the same date. This Act imposed a federal prohibition on form-only online prescribing for controlled substances.
Once you have received a diagnosis from your online provider, they may talk to you about how online prescriptions work. At the beginning of your scheduled doctor's visit, you will be guided to pick a pharmacy. If your provider decides to give you a prescription, then your medication will be available at the pharmacy of your choice, and all you have to do is pick it up at your earliest convenience – it’s that easy!
There are hundreds of controlled substances that cannot be prescribed online, these include most muscle relaxants, erectile dysfunction medications, and insomnia medications. Below is a list of commonly requested medications that we are not able to prescribe online:
  • Adderall
  • Alprazolam
  • Ambien
  • Ativan
  • Carfentanil
  • Clonazepam
  • Cocaine
  • Codeine
  • Codoxyn
  • Concerta
  • Demerol
  • Diazepam
  • Dilaudid
  • Fentanyl
  • Fioricet
  • Focalin
  • Gabapentin
  • Hydrocet
  • Hydrocodone
  • Klonopin
  • Lorazepam
  • Lunesta
  • Methadone
  • Methamphetamine
  • Morphine
  • Naloxone, Narcan
  • Nubain
  • Opium
  • Opium Tincture
  • Oxycodone
  • OxyContin
  • Percocet
  • Pseudoephedrine / Ephedrine
  • Restoril
  • Ritalin
  • Soma
  • Sonata
  • Temazepam
  • Testosterone
  • Tramadol
  • Valium
  • Vicodin
  • Vyvanse
  • Xanax
You can find a full list of controlled substances here: https://www.DEAdiversion.usdoj.gov/schedules/orangebook/c_cs_alpha.pdf

Prescribing is at the sole discretion of your physician. Oftentimes, someone will receive a prescription, but that medication will be available in multiple forms. If your insurance does not cover your provider's medication, you may be issued a different medication for the same purpose covered by insurance.

If you have questions about your prescription, please reach out to our 24/7 support line at 1-877-4CALLMD or email us at [email protected]. Remember that you can also review the notes section from your visit in your account on MyCareClix.

In the practice of telehealth, the child should be present during the visit. The patient’s appearance, particularly with children, is critical to differentiate between “sick” and “not sick.” Occasionally, the parent may want to talk in private with the physician and likewise, the provider may want to speak to the child without the parent. It is highly recommended all children are seen using video, however, for those states that do not require video to prescribe, the decision to prescribe in this situation is at the sole discretion of the physician. Additionally, children need to have their own account to have a visit online - they cannot be seen under a parent account.
  • Arkansas
  • Colorado
  • District of Columbia
  • Hawaii
  • Illinois
  • Kansas
  • Maryland
  • Michigan
  • Minnesota
  • Montana
  • Nevada
  • New York
  • North Dakota
  • Pennsylvania
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wisconsin
  • Wyoming
Prescription refills are ordered at the physician’s discretion and require an online visit with video. Refill visits require a full medical evaluation. Patients receiving refills online are required to have an annual visit with their primary care physician or more frequently as determined by the online physician.
  • Alabama
  • Arizona
  • California
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Iowa
  • Kentucky
  • Louisiana
  • Maine
  • Massachusetts
  • Mississippi
  • Missouri
  • Nebraska
  • New Hampshire
  • New Jersey
  • New Mexico
  • North Carolina
  • Ohio
  • Oklahoma
  • Oregon
  • Rhode Island
  • South Carolina
  • Vermont
  • Virginia
  • West Virginia

Setup FAQ

MyCareClix is a leading virtual healthcare company that provides virtual medical services enabling patients to receive care anytime at any place. MyCareClix is a branch of CareClix, a virtual health service provider that until now was only available to employer groups. MyCareClix is available to anyone in the United States 24/7 – our goal is to provide the best quality of virtual healthcare to all.
MyCareClix offers virtual medical services at a lower price point than any other leading telemedicine/telehealth vendors. For more information about pricing and services, contact us by calling 1-877-4CALLMD or email us at [email protected]
MyCareClix values our motto of "Your New Favourite Doctors Office”. Unlike other telemedicine companies who operate like Uber, where you get a different driver every time. With MyCareClix you can schedule reoccurring consults with the same doctor. We offer 24/7 virtual health medical services with primary care and multiple specialties available; such as cardiologist, dermatologist, and mental health.
Telemedicine refers specifically to remote clinical services such as store-and-forward, remote patient monitoring, and real-time interactive services, while Telehealth can refer to non-clinical services such as computers and mobile devices, to access health care services remotely and manage your health care.
Yes, MyCareClix is HIPAA, SOC 2, and HITECH compliant. Compliance is a standard for sensitive patient data protection, and MyCareClix respects confidentiality by protecting the security and privacy of patient information while stored in our system.
MyCareClix is available in all 50 states within the USA.
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  • Endocrinology
  • Gastroenterology
  • Infectious Disease
  • Neurology
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  • Primary Care
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  • Urology
    • and MORE…
Yes, the MyCareClix system is secure. At the network and transport levels, communication by MyCareClix is fully encrypted using Secure Socket Layer (SSL) Encryption. MyCareClix also utilizes AES 256, and our data center is compliant with ISO 27001, SOC 1 Type 2, SOC 2 Type 2, and PCIDSS.
Some of the steps you can take to get your practice involved in the telehealth atmosphere include verifying the telemedicine laws in your state, training your staff to make the video transition smoother, and having access to cameras. It's always best to do your research to make sure your practice integration is successful.
Our customers can access MyCareClix from anywhere 24/7, 7days a week, 365 days a year, even on holidays for all non-emergency medical conditions.
MyCareClix is offered on mobile devices with an internet connection. The MyCareClix Mobile App is available for download in the Apple Store and Google Play.
A stable highspeed internet connection on a desktop computer or laptop with a webcam (for video consults) or any mobile device using iOS or Android.

Micro Services Architecture – Our platform's open architecture provides support for peripheral devices for use in its virtual health programs.

Hosting on Cloud – MyCareClix is a cloud-based SaaS solution accessible from the web and our white-labeled mobile apps for iOS and Android. MyCareClix also offers reliable and secure hosting, offering 99.99% uptime in a hosted data center certified in ISO 27001, SOC Type 2.

Patient FAQ

Set up your account on https://anywhere.mycareclix.com/login. The patient would need to fill out the (*) required fields and follow the prompts to see a provider.
Yes, our healthcare providers are Board Certified.
Some conditions that can be treated during a consult include Allergies, Arthritic Pain, Asthma, Bronchitis, Colds and Flu, Diarrhea, Infections, Insect Bites, Rashes, etc.

In most cases, restarting your computer or closing your browser can resolve a Telehealth connection issue.

Make sure your browser is on the chrome browser.

Absolutely not! Video consultations make it easier for urgent care appointments when you are unable to make it in to see your provider in person. In some cases, depending on your condition, you may be referred to your primary care doctor.
No. Once you've created an account using that mobile device, only one patient login can be used at a time.
Most payments are processed through private or employer insurance. If a patient is responsible for their co-payment, they can process a payment through the online portal using VISA, MASTERCARD, AMERICAN EXPRESS.
  • Access to Board Certified with a physician within 20 minutes.
  • Install the CareClix mobile app and access healthcare from anywhere, at any time.
  • Our doctors are available 24 hours a day, 365 days a year.
  • Just sign in and have your visit—no more long wait times.
  • Prescriptions are sent electronically to the pharmacy of your choice.
In many cases, telemedicine services are covered by insurance as a regular PCP visit.
No, if you're eligible for a patient account with your clinic or employer, association, and or organization, you would log into your account and schedule your appointment with any available provider or specialist in their network.
No. Not every medical condition is able to be treated through Telemedicine. Only those non-critical emergencies such as a rash or common cold/flu. If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room.
Not able to find your question, no worries! For more information, call one of our MyCareClix Care Coorindators at 1-877-4CALLMD.